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第1 章 項(xiàng)目管理2.0 概述 ·········.1
1.0 簡介：變化的時(shí)代 ············.1
1.1 PM1.0 的特征 ··················.1
1.2 PM1.0 的其他關(guān)鍵問題 ······.2
1.3 項(xiàng)目管理2.0 的定義 ··········.4
1.4 對(duì)PM2.0 的批評(píng) ··············.7
1.5 項(xiàng)目管理2.0：技術(shù)祝�；蛟{咒 ···························.7
1.6 監(jiān)管PM2.0 ···················.12
1.7 在PM2.0 中與干系人共事 .14
1.8 發(fā)現(xiàn)信息 ······················.16
1.9 完成百分比困境 ·············.17
1.10 信息過載 ·····················.18
1.11 客戶滿意“頭痛癥” ······.19
1.12 確定項(xiàng)目健康 ···············.20
1.13 顯示數(shù)據(jù)的儀表板規(guī)則 ···.22
1.14 減少紙面工作成本 ·········.22
1.15 減少行政干預(yù) ···············.24
1.16 項(xiàng)目管理技能 ···············.24
1.17 應(yīng)急規(guī)劃 ·····················.25
討論題 ································.26
第2 章 項(xiàng)目管理未來一瞥 ········.27
2.0 變化的時(shí)代 ···················.27
2.1 經(jīng)濟(jì)衰退的影響 ·············.27
2.2 項(xiàng)目管理的高管視角 ·······.28
2.3 參與式項(xiàng)目管理 ·············.30
2.4 復(fù)雜項(xiàng)目的增長 ·············.32
2.5 對(duì)更多度量指標(biāo)的需要 ····.33
2.6 項(xiàng)目管理的新發(fā)展 ··········.34
2.7 項(xiàng)目管理工具箱 ·············.35
2.8 持續(xù)改進(jìn)的需要 ·············.36
2.9 結(jié)論 ····························.36
討論題 ································.37
第3 章 理解成功與失敗 ···········.38
3.0 簡介 ····························.38
3.1 項(xiàng)目管理——早期：1945—1960 年 ···············.39
3.2 項(xiàng)目管理開始成長：1970—1985 年 ···············.40
3.3 競爭性制約因素的增長 ····.41
3.4 反演規(guī)則 ······················.43
3.5 測量技術(shù)的進(jìn)步 ·············.44
3.6 權(quán)衡 ····························.46
3.7 聚攏成功組件 ················.47
3.8 成功的新定義 ················.48
3.9 理解項(xiàng)目失敗 ················.49
3.10 項(xiàng)目失敗的原因 ············.53
討論題 ································.55
第4 章 價(jià)值驅(qū)動(dòng)型項(xiàng)目管理 ·····.56
4.0 簡介 ····························.56
4.1 理解今天的價(jià)值觀點(diǎn) ·······.57
4.2 價(jià)值模型 ······················.60
4.3 PM2.0 的價(jià)值與領(lǐng)導(dǎo)力變化 ····························.61
4.4 基于價(jià)值的權(quán)衡 ·············.67
4.5 價(jià)值度量的需要 ·············.68
4.6 創(chuàng)建價(jià)值度量指標(biāo) ··········.69
4.7 在儀表板上顯示價(jià)值度量指標(biāo) ······················.76
4.8 選擇價(jià)值屬性 ················.76
4.9 價(jià)值度量指標(biāo)的額外復(fù)雜性 ·························.77
討論題 ································.81
第5 章 日益重要的PM2.0度量指標(biāo) ····················.82
5.0 簡介 ····························.82
5.1 企業(yè)資源計(jì)劃 ················.83
5.2 對(duì)更好的項(xiàng)目度量指標(biāo)的需要 ·························.83
5.3 度量指標(biāo)管理缺乏支持的原因 ·························.85
5.4 度量指標(biāo)的特征 ·············.87
5.5 度量指標(biāo)選擇 ················.88
5.6 關(guān)鍵績效指標(biāo) ················.89
5.7 儀表板和計(jì)分卡 ·············.97
5.8 商業(yè)智能 ·····················.100
5.9 儀表板信息系統(tǒng)的增長 ···.100
5.10 選擇信息圖表設(shè)計(jì)師 ·····.101
5.11 項(xiàng)目健康檢查度量指標(biāo) ··.102
5.12 維持項(xiàng)目方向 ··············.106
5.13 度量指標(biāo)和虛擬團(tuán)隊(duì) ·····.107
5.14 度量指標(biāo)狂熱癥 ···········.108
5.15 度量指標(biāo)培訓(xùn)會(huì)議 ········.109
5.16 度量指標(biāo)負(fù)責(zé)人 ···········.110
5.17 回答度量指標(biāo)問題 ········.111
討論題 ·······························.112
第6 章 項(xiàng)目管理方法論：1.0 與2.0 ·················.113
6.0 簡介 ···························.113
6.1 PM 2.0 對(duì)項(xiàng)目管理卓越的定義 ··················.113
6.2 方法論的必要性 ············.114
6.3 企業(yè)級(jí)方法論的需求 ······.116
6.4 標(biāo)準(zhǔn)化方法論的收益 ······.122
6.5 關(guān)鍵組件 ·····················.123
6.6 從方法論到框架 ············.125
6.7 生命周期階段 ···············.126
6.8 PM2.0 的以客戶為本靈活性的驅(qū)動(dòng)力 ·········.127
6.9 理解目標(biāo)偏移 ···············.128
6.10 客戶專屬度量指標(biāo)的需求 ······················.129
6.11 商業(yè)論證開發(fā) ··············.129
6.12 驗(yàn)證假設(shè) ····················.131
6.13 設(shè)計(jì)凍結(jié) ····················.133
6.14 客戶批準(zhǔn) ····················.134
6.15 敏捷項(xiàng)目管理方法論 ·····.135
6.16 實(shí)施方法論 ·················.137
6.17 實(shí)施的錯(cuò)誤 ·················.138
6.18 克服開發(fā)和實(shí)施障礙 ·····.139
6.19 在方法論中使用危機(jī)儀表板 ················.139
6.20 終止項(xiàng)目 ····················.149
討論題 ·······························.151
第7 章 項(xiàng)目治理 ··················.152
7.0 簡介 ···························.152
7.1 項(xiàng)目治理的需要 ············.152
7.2 定義項(xiàng)目治理 ···············.153
7.3 項(xiàng)目治理與公司治理 ······.154
7.4 角色、職責(zé)和決策權(quán) ······.155
7.5 治理框架 ·····················.156
7.6 項(xiàng)目治理的三大支柱 ······.157
7.7 信息的曲解 ··················.162
7.8 過濾信息 ·····················.163
7.9 理解項(xiàng)目環(huán)境中的政治 ···.163
7.10 管理全球性干系人關(guān)系 ··.170
7.11 項(xiàng)目治理的失敗 ···········.172
7.12 挽救危難項(xiàng)目 ··············.173
討論題 ·······························.174
第8 章 項(xiàng)目經(jīng)理在戰(zhàn)略規(guī)劃和組合管理中的角色 ···.175
8.0 簡介 ···························.175
8.1 戰(zhàn)略規(guī)劃為何失敗 ·········.176
8.2 項(xiàng)目管理：高管的視角 ···.177
8.3 戰(zhàn)略規(guī)劃：項(xiàng)目管理的視角 ························.177
8.4 通用戰(zhàn)略規(guī)劃 ···············.178
8.5 項(xiàng)目管理的好處 ············.182
8.6 走出誤區(qū) ·····················.183
8.7 項(xiàng)目管理協(xié)助戰(zhàn)略規(guī)劃的方法 ························.185
8.8 變革型項(xiàng)目管理領(lǐng)導(dǎo)力 ···.189
8.9 項(xiàng)目經(jīng)理在組合管理中的角色 ························.193
8.10 價(jià)值管理和收益實(shí)現(xiàn) ·····.194
8.11 收益實(shí)現(xiàn)度量指標(biāo) ········.203
8.12 組合管理治理 ··············.205
討論題 ·······························.207
第9 章 研發(fā)項(xiàng)目管理 ············.208
9.0 簡介 ···························.208
9.1 戰(zhàn)略規(guī)劃中研發(fā)的角色 ···.209
9.2 產(chǎn)品組合分析 ···············.211
9.3 研發(fā)項(xiàng)目經(jīng)理參與市場營銷 ·····················.214
9.4 產(chǎn)品生命周期 ···············.217
9.5 依據(jù)市場份額的研發(fā)項(xiàng)目規(guī)劃 ···············.217
9.6 研發(fā)項(xiàng)目分類 ···············.218
9.7 研究與開發(fā) ··················.219
9.8 研發(fā)比率 ·····················.220
9.9 進(jìn)攻型研發(fā)與防守型研發(fā) .221
9.10 為研發(fā)規(guī)劃職能建模 ·····.222
9.11 優(yōu)先級(jí)設(shè)置 ·················.226
9.12 合同研發(fā) ····················.228
9.13 保密協(xié)議 ····················.229
9.14 政府的影響 ·················.229
9.15 創(chuàng)意來源 ····················.230
9.16 項(xiàng)目的經(jīng)濟(jì)評(píng)價(jià) ···········.233
9.17 研發(fā)項(xiàng)目的重新調(diào)整 ·····.236
9.18 項(xiàng)目終止 ····················.238
9.19 跟蹤研發(fā)績效 ··············.239
討論題 ·······························.239
第10 章 問題解決與決策制定 ·.240
10.0 簡介 ··························.240
10.1 理解概念 ····················.241
10.2 項(xiàng)目環(huán)境：對(duì)問題解決和決策制定的影響 ··········.245
10.3 概念性問題解決和決策制定過程 ·············.247
10.4 識(shí)別并理解問題 ···········.249
10.5 收集問題相關(guān)數(shù)據(jù) ········.253
10.6 分析數(shù)據(jù) ····················.261
10.7 制訂備選方案 ··············.262
10.8 問題解決工具與技術(shù) ·····.265
10.9 創(chuàng)造力與創(chuàng)新 ··············.273
10.10 決策——選擇最佳解決方案 ··················.276
10.11 決策——工具與方法 ····.287
10.12 評(píng)估決策并采取糾正措施 ··················.294
討論題 ·······························.296
第11 章 項(xiàng)目管理的需求 ·······.298
11.0 項(xiàng)目管理成熟度模型的背景 ······················.298
11.1 使用成熟度模型的一些益處 ·····················.299
11.2 確定所需的成熟度 ········.299
11.3 準(zhǔn)備工作 ····················.300
11.4 事情會(huì)出錯(cuò) ·················.300
11.5 選擇合適的成熟度模型 ·························.300
11.6 實(shí)現(xiàn)成熟度的估算時(shí)間 ·························.301
11.7 項(xiàng)目管理成熟度的戰(zhàn)略規(guī)劃 ···················.301
11.8 項(xiàng)目管理成熟度模型 ·····.302
11.9 PM 2.0 對(duì)PMMM 的輸入 ·························.305
討論題 ·······························.308
第12 章 讓PMO 成為推行PM 2.0 的先鋒 ·········.309
12.0 簡介 ··························.309
12.1 傳統(tǒng)型項(xiàng)目辦公室 ········.310
12.2 傳統(tǒng)PMO ··················.310
12.3 實(shí)施風(fēng)險(xiǎn) ····················.311
12.4 專項(xiàng)PMO ··················.313
12.5 戰(zhàn)略PMO ··················.313
12.6 PMO 間的互聯(lián) ············.314
12.7 對(duì)項(xiàng)目治理的信任 ········.314
12.8 PMO 可能失敗的方式 ···.316
討論題 ·······························.324