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第1章 企業(yè)導(dǎo)師制概述······································································1
1.1 導(dǎo)師與導(dǎo)師制·········································································1
1.2 企業(yè)常見(jiàn)的導(dǎo)師與導(dǎo)師制··························································3
企業(yè)導(dǎo)師類(lèi)型·········································································3
導(dǎo)師與教練············································································5
企業(yè)導(dǎo)師制類(lèi)型······································································6
1.3 企業(yè)導(dǎo)師制的價(jià)值·································································10
企業(yè)層面·············································································10
導(dǎo)師層面·············································································11
被輔導(dǎo)者層面·······································································11
1.4 企業(yè)導(dǎo)師制的成功要素····························································12
企業(yè)導(dǎo)師制應(yīng)用的常見(jiàn)痛點(diǎn)·····················································12
企業(yè)導(dǎo)師制項(xiàng)目的成功要素·····················································14
1.5 嵌入S-OJT的導(dǎo)師制項(xiàng)目AD5SE模型介紹·································16
S-OJT的起源·······································································16
AD5SE模型介紹···································································17
本章關(guān)鍵點(diǎn)·················································································19
第2章 獲取共識(shí)是導(dǎo)師制成功的基礎(chǔ)··················································20
2.1 確認(rèn)人才需求·······································································20
銷(xiāo)售能力復(fù)制·······································································20
連鎖/零售行業(yè)的人才培養(yǎng)·······················································21
專(zhuān)業(yè)技能類(lèi)人才培養(yǎng)······························································22
2.2 獲取高管支持·······································································25
2.3 制定導(dǎo)師制項(xiàng)目的目標(biāo)宣言·····················································27
建立價(jià)值證據(jù)鏈····································································27
制定項(xiàng)目目標(biāo)宣言·································································30
本章關(guān)鍵點(diǎn)·················································································33
第3章 編寫(xiě)導(dǎo)師管理制度，從制度層面保障導(dǎo)師制落地··························34
3.1 導(dǎo)師的選拔制度（選）···························································35
導(dǎo)師的類(lèi)型、角色和職責(zé)························································35
導(dǎo)師的勝任標(biāo)準(zhǔn)····································································37
導(dǎo)師的招募··········································································39
導(dǎo)師的選拔··········································································40
3.2 導(dǎo)師的任用管理制度（用）·····················································40
檔案管理·············································································40
績(jī)效管理·············································································41
積分管理·············································································42
退出機(jī)制·············································································42
3.3 導(dǎo)師的發(fā)展和培養(yǎng)體系（育）··················································43
導(dǎo)師的發(fā)展通道····································································43
導(dǎo)師的認(rèn)證··········································································44
導(dǎo)師學(xué)習(xí)地圖·······································································45
3.4 導(dǎo)師的激勵(lì)制度（激勵(lì)）························································46
評(píng)優(yōu)與表彰··········································································47
現(xiàn)金報(bào)酬與獎(jiǎng)勵(lì)····································································47
發(fā)放導(dǎo)師紀(jì)念品····································································48
與績(jī)效、能力提升、晉升等相關(guān)的激勵(lì)措施································48
本章關(guān)鍵點(diǎn)·················································································51
第4章 設(shè)計(jì)導(dǎo)師制項(xiàng)目，推動(dòng)導(dǎo)師制執(zhí)行············································52
4.1 項(xiàng)目的整體設(shè)計(jì)····································································52
項(xiàng)目范圍·············································································52
項(xiàng)目周期·············································································53
項(xiàng)目類(lèi)型·············································································53
師徒匹配·············································································54
活動(dòng)設(shè)計(jì)·············································································56
項(xiàng)目設(shè)計(jì)的整體呈現(xiàn)······························································57
4.2 項(xiàng)目的進(jìn)度管理····································································58
確定進(jìn)度目標(biāo)·······································································58
編制進(jìn)度計(jì)劃·······································································59
4.3 項(xiàng)目的人力資源、干系人及溝通管理·········································60
項(xiàng)目發(fā)起人：重點(diǎn)管理···························································61
業(yè)務(wù)部門(mén)：令其滿意······························································62
導(dǎo)師：監(jiān)督··········································································62
被輔導(dǎo)者：隨時(shí)告知······························································63
項(xiàng)目執(zhí)行者：隨時(shí)告知···························································63
4.4 項(xiàng)目的風(fēng)險(xiǎn)管理····································································64
來(lái)自項(xiàng)目發(fā)起人和業(yè)務(wù)部門(mén)的風(fēng)險(xiǎn)············································65
來(lái)自導(dǎo)師的風(fēng)險(xiǎn)····································································65
來(lái)自被輔導(dǎo)者的風(fēng)險(xiǎn)······························································65
來(lái)自項(xiàng)目執(zhí)行者的風(fēng)險(xiǎn)···························································66
本章關(guān)鍵點(diǎn)·················································································67
第5章 啟動(dòng)導(dǎo)師制項(xiàng)目，多方培育導(dǎo)師文化·········································68
5.1 儀式強(qiáng)化·············································································68
拜師儀式流程·······································································69
拜師帖、收徒帖····································································69
簽訂師徒協(xié)議·······································································71
5.2 領(lǐng)導(dǎo)率先·············································································72
認(rèn)知層面·············································································72
行為層面·············································································73
表率層面·············································································74
5.3 標(biāo)桿示范·············································································74
標(biāo)桿示范的內(nèi)容····································································75
標(biāo)桿示范的宣導(dǎo)····································································75
5.4 培訓(xùn)宣導(dǎo)·············································································76
培訓(xùn)對(duì)象和時(shí)機(jī)的選取···························································76
培訓(xùn)內(nèi)容的開(kāi)發(fā)與設(shè)計(jì)···························································77
培訓(xùn)形式的匹配····································································77
本章關(guān)鍵點(diǎn)·················································································80
第6章 開(kāi)發(fā)導(dǎo)師手冊(cè)，支持導(dǎo)師成功··················································81
6.1 新人導(dǎo)師帶教手冊(cè)的編寫(xiě)························································83
工作任務(wù)分析·······································································83
手冊(cè)內(nèi)容編寫(xiě)·······································································86
6.2 新管理者輔導(dǎo)手冊(cè)的編寫(xiě)························································92
建標(biāo)：建立管理者的能力素質(zhì)標(biāo)準(zhǔn)············································92
對(duì)標(biāo)：找準(zhǔn)測(cè)評(píng)工具，確定學(xué)員能力的優(yōu)劣勢(shì)·····························96
達(dá)標(biāo)：找準(zhǔn)提升內(nèi)容和方式，實(shí)現(xiàn)能力靶向培養(yǎng)··························97
本章關(guān)鍵點(diǎn)·················································································99
第7章 賦能師徒，拉動(dòng)師徒關(guān)系建立·················································100
7.1 賦能導(dǎo)師············································································101
初級(jí)導(dǎo)師賦能······································································101
中級(jí)導(dǎo)師賦能······································································102
高級(jí)導(dǎo)師賦能······································································103
資深導(dǎo)師賦能······································································104
7.2 賦能徒弟············································································107
擺正心態(tài)············································································108
技能學(xué)習(xí)············································································110
增強(qiáng)信心············································································112
本章關(guān)鍵點(diǎn)················································································114
第8章 跟進(jìn)及提供支持，保持師徒激情··············································115
8.1 項(xiàng)目跟進(jìn)············································································115
跟進(jìn)內(nèi)容············································································116
跟進(jìn)方式············································································117
跟進(jìn)工具：電子系統(tǒng)·····························································119
進(jìn)度反饋及公布機(jī)制·····························································121
8.2 提供支持············································································123
提供師徒所需的項(xiàng)目信息和材料··············································124
提供與項(xiàng)目相關(guān)的疑問(wèn)解答····················································126
提供師徒所需的情感支持·······················································127
本章關(guān)鍵點(diǎn)················································································128
第9章 讓我們做得更好，評(píng)估并持續(xù)改善導(dǎo)師制項(xiàng)目····························129
9.1 評(píng)估項(xiàng)目成果和過(guò)程·····························································129
項(xiàng)目成果評(píng)估······································································130
項(xiàng)目過(guò)程評(píng)估······································································131
9.2 評(píng)選優(yōu)秀師徒······································································133
評(píng)選優(yōu)秀導(dǎo)師······································································134
評(píng)選優(yōu)秀徒弟······································································135
評(píng)選默契師徒······································································136
表彰優(yōu)秀師徒······································································136
9.3 制訂持續(xù)改善計(jì)劃································································137
項(xiàng)目變更管理······································································137
導(dǎo)師自我評(píng)估······································································138
本章關(guān)鍵點(diǎn)················································································141
第10章 企業(yè)導(dǎo)師制最佳實(shí)踐分享······················································142
10.1 金融企業(yè)關(guān)鍵核心崗位的導(dǎo)師制項(xiàng)目······································142
項(xiàng)目背景············································································142
項(xiàng)目目標(biāo)············································································143
項(xiàng)目難點(diǎn)············································································143
項(xiàng)目解決方案······································································143
項(xiàng)目關(guān)鍵產(chǎn)出成果································································144
項(xiàng)目?jī)r(jià)值············································································144
10.2 消費(fèi)品企業(yè)疫情下校招生的導(dǎo)師制項(xiàng)目···································144
項(xiàng)目背景············································································144
項(xiàng)目目標(biāo)············································································145
項(xiàng)目難點(diǎn)············································································145
項(xiàng)目解決方案······································································145
項(xiàng)目關(guān)鍵產(chǎn)出成果································································146
項(xiàng)目?jī)r(jià)值············································································146
10.3 生產(chǎn)制造企業(yè)技能人才的導(dǎo)師制項(xiàng)目······································146
項(xiàng)目背景············································································146
項(xiàng)目目標(biāo)············································································147
項(xiàng)目難點(diǎn)············································································147
項(xiàng)目解決方案······································································147
項(xiàng)目關(guān)鍵產(chǎn)出成果································································148
項(xiàng)目?jī)r(jià)值············································································148
10.4 中層管理者后備培養(yǎng)項(xiàng)目中的導(dǎo)師賦能···································149
10.5 一崗多能導(dǎo)師制項(xiàng)目···························································150
附錄 8個(gè)工具表單··········································································152
附錄1 導(dǎo)師自薦表····································································152
附錄2 導(dǎo)師推薦表····································································153
附錄3 導(dǎo)師選拔評(píng)估表······························································154
附錄4 “新員工導(dǎo)師帶教輔導(dǎo)技巧”課程大綱································155
附錄5 “管理者后備導(dǎo)師輔導(dǎo)技巧”課程大綱································157
附錄6 基于嵌入S-OJT的導(dǎo)師制項(xiàng)目AD5SE 模型的過(guò)程評(píng)估表·········158
附錄7 被輔導(dǎo)者對(duì)導(dǎo)師的評(píng)估表··················································160
附錄8 導(dǎo)師自我評(píng)估及提升表·····················································161
參考文獻(xiàn)·························································································163
后 記·························································································165