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Module One Introduction
1.1 The Structure and Forms of English Business Letters
1.1.1 The Structure of English Business Letters
1.1.2 The Forms of English Business Letters
1.1.3 Envelope Addressing
1.2 Fundamentals in Writing
1.2.1 Core Issues in Writing
1.2.2 Principles of Business Letter Writing
1.3 Terms Concerning Commodity
1.3.1 Quality
1.3.2 Quantity
1.3.3 Price
Exercises

Module Two Establishing Business Relations
2.1 Establishing Business Relations
2.1.1 Specimen Letters
2.1.2 Writing Tips
2.1.3 Supplementary Reading
Exercises
2.2 Status Inquiry
2.2.1 Specimen Letters
2.2.2 Writing Tips
2.2.3 Supplementary Reading
Exercises

Module Three Contract Negotiation
3.1 Inquiries & Replies
3.1.1 Specimen Letters
3.1.2 Writing Tips
3.1.3 Supplementary Reading
Exercises
3.2 Offers, Counter-offers & Acceptance
3.2.1 Specimen Letters
3.2.2 Writing Tips
3.2.3 Supplementary Reading
Exercises
3.3 Orders, SalesPurchase Confirmations & Contracts
3.3.1 Orders
3.3.2 SalesPurchase Confirmations
3.3.3 Contracts

Module Four Contract Clauses
4.1 Packing
4.1.1 Useful Expressions
4.1.2 Specimen Letters
4.1.3 Writing Tips
4.1.4 Supplementary Reading
Exercises
4.2 Transport
4.2.1 Useful Expressions
4.2.2 Specimen Letters 8
4.2.3 Writing Tips
4.2.4 Supplementary Reading
Exercises
4.3 Insurance
4.3.1 Useful Expressions
4.3.2 Specimen Letters
4.3.3 Writing Tips
4.3.4 Supplementary Reading
Exercises
4.4 Payment
4.4.1 Remittance
4.4.2 Collection
4.4.3 Letter of Credit
4.4.4 Other Payment Issues
Exercises

Module Five Settlement of Trade Disputes
5.1 Specimen Letters
5.2 Writing Tips
5.3 Supplementary Reading
Exercises
Appendix I Key to Exercises
Appendix II Specimen Contracts
References