《飯店服務英語（第3版）》設4個專題共25個單元，每個單元包括單元要點、模擬訓練、拓展閱讀、綜合練習4個部分。書后附有飯店服務英語常用專業(yè)詞匯。 《飯店服務英語（第3版）》配有音頻二維碼，掃描后可直接播放，作為聽、說訓練素材。 《飯店服務英語（第3版）》還有酒店管理專業(yè)微信教學平臺、Abook數(shù)字課程及智能備課系統(tǒng)作為資源支撐，助力本專業(yè)信息化教學，具體獲取方式請見“鄭重聲明”頁的資源服務提示。 《飯店服務英語（第3版）》可作為高等職業(yè)院校、高等�？茖W校、成人高等院校、應用型本科院校飯店管理與服務專業(yè)及相關專業(yè)的教學用書，也可供五年制高等職業(yè)學校、中等職業(yè)學校學生使用，還可作為飯店從業(yè)人員的業(yè)務培訓教材和參考讀物。
Workshop One English for Front Office
Unit 1 Room Reservation
Unit 2 Reception
Unit 3 Bell Service
Unit 4 Money Exchange
Unit 5 Telephone Operator
Unit 6 Information
Unit 7 Complaints
Unit 8 Paying the Bill and Checking Out
Workshop Two English for Housekeeping Department
Unit 9 Room Cleaning
Unit 10 Guests' Requests
Unit 11 Laundry and Valet Service
Unit 12 Room Service
Unit 13 Lost and Found
Unit 14 Damage and Compensation
Unit 15 Problems and Maintenance
Workshop Three English for Food and Beverage Department
Unit 16 Table Reservation
Unit 17 Receiving Diners
Unit 18 Taking Orders and Recommendations
Unit 19 Chines Food Restaurant
Unit 20 Western Food Restaurant
Unit 21 Buffet and Coffee Shop
Unit 22 Complaints
Unit 23 Payment
Unit 24 Beverage Service
Workshop Four English for Other Department
Unit 25 Sample Dialogues for Other Department
Appendix Commonly Used Words and Terms in Hotels
References
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